Refund & Cancellation Policy

First Aid Mid North Coast

When an applicant accepts a place offered by First Aid Mid North Coast, it means a binding contract is created between the student and First Aid Mid North Coast, regardless if the money has been paid, or even with an intention made at the booking stage to pay it at the course. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to First Aid Mid North Coast.

In the case of cancellation/withdrawal, the following cancellation fees will apply:

  • Students who give notice to cancel their enrolment more than 2 days prior to the commencement of a program will be entitled to a full refund of fees paid.
  • Students who give notice to cancel their enrolment fees less than 2 days prior to the commencement of a program will be entitled to a 90% refund of fees paid. The amount retained (10%) by First Aid Mid North Coast is required to cover the cost of time and resources which will have already been committed based on the students initial intention to undertake the training. Enrolments into short courses (one day) can also be transferred to an alternative date in cases where there is a position available.

In the case that a student arrives more than 15 minutes after the start time of the course they will be unable to attend that selected day course. They will however be eligible to be transferred to an alternative date in cases where there is a position available.

Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. This situation can be reviewed on a case by case basis, depending on circumstances such as medical or family emergencies. There is no charge for a student to transfer to another course with First Aid Mid North Coast. If First Aid Mid North Coast cancels a course, then a full refund will be made available to whoever paid that course fee.

Please note that administration fees may still apply for the processing of refunds. Discretion may be exercised by First Aid Mid North Coast in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled course of First Aid Mid North Coast in-lieu of a refund.

All courses are nationally recognised training in partnership with Allens Training PTY LTD (Registered Training Organisation number 90909).